//
archives

making problems visible

This tag is associated with 4 posts

Lean: What Most People Miss

The first step is transformation of the individual . . . The individual, transformed, will perceive new meaning to his life, to events, to numbers, to interactions between people. – W. Edwards Deming I reflect on a regular basis about why companies struggle with the application of lean within their businesses. Countless organizations have tried … Continue reading

Lean: Forget the Score and Focus on the Point

Changing the culture requires helping people understand that every instance where a standard is not met is a problem and needs to be resolved. Doing this requires spending time at gemba to see when it happens, helping people recognize the small problems that happen (or validating that the problems are important enough to address), and coaching people to effectively solve problems. The objective is to get people solving the problems they face every day. Continue reading

Do People Feel Comfortable Showing Problems?

Assuring problems are visible makes perfect sense and is something many organizations mistakenly believe they already do. For a variety of reasons, showing problems is not something that does not come naturally to many people. It is more natural to hide – or at least not openly display – problems with the hope they can be resolved before being discovered. Continue reading

Making Problems Visible Is More Difficult Than It Sounds

Even without open competition, organizations that tend to promote those who hide problems by putting a positive spin on poor performance are unconsciously cementing a behavior that it is not okay to openly discuss problems. Continue reading

Enter your email address to follow this blog and receive notifications of new posts by email.

Join 89 other followers

Advertisements