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transformation

This category contains 78 posts

Identifying Proper Leading Metrics

The problems people have related to identifying leading metrics often result from failing to connect the effort to problem-solving. Attempting to determine the proper leading metrics in isolation from problem-solving often leads to frustration and wasted effort in creating and maintaining the measures, and a lack of clarity in understanding how to improve performance of lagging metrics. Continue reading

When Lean Fails

Many companies today are jumping on the lean bandwagon and expecting huge cost reductions as a result.  Unfortunately, many of these companies will never see the type of improvements they expect from lean, and their leaders will likely become disappointed and frustrated, and eventually abandon the effort. There are a number of reasons companies fail … Continue reading

The Lean Formula

The entire effort must be directed toward achieving the organization’s aim. Without clarity around the purpose (including the mission and vision), efforts to improve will be isolated and disconnected. The annual plan will have nothing with which to align, and overall results will be disappointing. Continue reading

Deming’s Influence on Lean

There are numerous books and papers available today that, in one way or another, touch on the subject of lean. I am amazed, however, at the number of these publications that fail to make the connection between lean leadership and W. Edwards Deming’s theory of management.  Besides the fact that Deming had a huge impact … Continue reading

The Price of Fear

What does fear cost businesses each year?  Thousands? Millions? Billions?  It’s something that obviously can’t be measured accurately, but when I think about some of the organizations I have worked with in the past, I’m guessing the figure is extremely high. Although the type and extent of fear differs for every organization, it affects virtually … Continue reading

Want Lean to Succeed? Stop Focusing on Waste!

Although one of the most significant benefits of lean is the reduction of waste, it is not enough to say that lean is about reducing waste.  This may sound confusing, but those organizations that focus too heavily on waste as they go into lean tend to be the ones that become disappointed with the effort … Continue reading

The Science of Dashboards

One of the elements of lean that seems simple but is often misunderstood is the development and use of dashboards.  People are often surprised to learn that there is a science to creating an effective dashboard and that it consists of much more than posting metrics related to the area. A dashboard should drive development … Continue reading

The Lean Coaching Script

Fortunately, there are four basic questions that leaders can apply in a variety of situations that, when done consistently, can drive the type of thinking that leads to improved performance throughout the organization. The questions are based on teaching and reinforcing a standard way of looking at results to identify problems and make improvements. The questions can be applied in a variety of situations to develop a lean mindset throughout the organization. A further benefit of the questions is that they develop the ability of leaders to coach. And this is all done real-time, using actual data from real processes. Continue reading

Does Learning Happen in the Classroom?

The difference between coaching and the classroom for leadership development is that coaching occurs real-time in meetings and at gemba. A great place to coach a production supervisor, for example, is on the shop floor in front of her team’s dashboard. Reviewing the board to understand why certain metrics are being reported, how they are being used to drive improvement, how processes are actually operating, what the metrics are telling the team, and what they’re doing about the problems are all part of the conversation that can help develop the supervisor’s abilities to drive improvement. When done regularly, this type of conversation is far more effective than sending the supervisor to a one-week course on becoming a better leader. Continue reading

Driving Learning & Improvement

In organizations where learning is truly a competitive advantage, people understand that all actions are based on theories that require continual adjustment. They realize that improvement results from a conscious connection between theory and practice, and that one without the other is meaningless. They coach people to understand the connections and use even the smallest problems as impetuses to change. Continue reading