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Slowing Down to Speed Up

Borrowing From Neuroscience to Drive Kaizen Thinking “If you are going to do TPS you must do it all the way. You also need to change the way you think. You need to change how you look at things.” – Taiichi Ohno One of the most common issues lean coaches face when teaching structured problem-solving is keeping people … Continue reading

Why Questioning is Critical to Lean Leadership

One of the reasons that people have difficulty with coaching is that those of us who teach and write about lean are likely sending mixed messages regarding the why and how of the process. On the one hand, we tell leaders that they don’t need to be experts in everything and that it is okay to admit that they don’t have all the answers. On the other hand, we talk about people like Taiichi Ohno and Hajime Oba and the ability these people had to see problems quickly and clearly, and coach others to the answers.  I believe that this turns people off of the process because most will never measure up to these legendary leaders. In actuality, these two and other legendary lean figures didn’t know the answers but they did know how to use questioning to gather facts (or identify when the facts are not yet gathered) and help the person being coached to arrive at an answer.  Continue reading

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