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Standardized Work: Avoiding the Complexity Trap

Organizations guided by PDSA thinking, however, consciously accept the notion that following the practice to consistently producing safe, efficient, and high quality work is a hypothesis – and people are always looking for the hypothesis to fail. Whenever a defect, delay, or incident occurs, it is understood that the hypothesis has failed and that a quick adjustment – or improvement – is necessary to prevent a similar failure from occurring in the future. Continue reading

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Making Learning a Habit

Creating a learning organization requires establishing the culture, methods, and systems that support learning and make it become a part of the work people do every day. Leaders can talk about the importance of learning, but without a method that institutionalizes it in some way, it will never become a part of the organization’s DNA. Continue reading