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The Significance of Catchball

Often, catchball is limited to the discussions at the executive level to sort out high level goals. By not carrying the process through all levels of the organization, however, leaders are missing an important opportunity to communicate expectations and concerns before problems occur. Continue reading

No Time For Heroes

One of the biggest issues in dealing with the heroes is that, for years we have rewarded them for the behavior they exhibit. Heroes tend to like a lot of attention and publicly delivered compliments for their actions. As the organization becomes more lean-focused, though, it becomes clearer to people that addressing problems means understanding and addressing root causes so we can reduce the likelihood that they will occur in the future. We cannot tolerate people who have the ability to prevent problems but wait until they occur before taking action. Continue reading