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Transformation? Not Without Purpose

When leaders consistently drive focus around the company’s core business, it becomes easier to identify the systems and policies that interfere with serving customers. It is unfortunately fairly common to see systems related to performance evaluation, IT, recruiting and hiring, and other areas that are overly complex or do little to help the organization meet the needs of its customers. Without constancy of purpose, however, there is no lens with which to evaluate whether a system truly adds value or not. Continue reading